Returns & Exchanges
Due to the perishable nature of our craft beer and food products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace any damaged or incorrect orders promptly.
Document the Issue
Take clear photos of the damaged product, incorrect item, or shipping packaging within 48 hours of delivery.
Contact Support
Email our customer experience team at [email protected] with your order number and the photos you captured.
Review Process
Our team will review your claim within 2 business days to verify the defect or error in accordance with food safety regulations.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing